Delivery & Returns Policy

JJC Race and Rally Delivery Policy

We make every effort to deliver the goods to you as soon as possible after your order has been accepted, and in any event within the time stipulated.  However, JJC Race and Rally cannot be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this situation, we may inform you of the delay and the reason for the delay as soon as is practical.

JJC Race and Rally Returns Policy

Goods which prove unsuitable may be returned for refund, credit or exchange if they are returned to ourselves within 14 days of receipt (Our address can be found in the ‘Contact Us’ section of the website). Subject to the following conditions:

  A returns reference number must to be obtained prior to returning any item.
  Items are returned carriage paid.
  Items are received in a resalable condition.
  Items should be returned unused in their original condition in order to secure a refund.
  Items are returned complete with all packaging in good condition. (We reserve the right to levy a charge to replace product packaging which is damaged or defaced).
  We cannot accept for return any items which have been specially ordered for you or manufactured to your specification.
  All returns are to be accompanied by the senders name and address, account number, order reference number (these are found on the invoice), and reason for return. Please help us to help you.
  We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc., you may require it in the event of a claim with your carrier.
JJC Race and Rally are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.
Please advise our Customer Service Department (customerservice@jjcraceandrally.com) of any problems with shortages or carrier damage within 5 days of receipt.  We regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim.
 

JJC Race and Rally Deposits Policy

On any non stock special order item we reserve the right to charge a deposit of 100GBP or 50% of order value to the customers credit/debit card, which is non returnable in the event of cancellation, based upon the customers implicit instructions to order the goods on their behalf.
 

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